Since our site is offering non-tangible services we do not issue refunds once the order is accomplished and the service is activated. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the service we supply. Requests for a refund are accepted via e-mail at support@cacheit.biz within the period of 30 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.